Policies

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BOOKING

Parties are booked on a first come first serve basis.  A $50-$200 non-refundable retainers to secure your date will be due at the time of booking online.   Online reservation has  to be completely filled out and submitted for your requested date to be on our calendar. The balance will then be due on the day of the scheduled visit. 

 

Any Salon, Spa and or small group dates options are by appointment and are necessary.

Online Shopping

DEPOSIT For PARTY

Please schedule your party 3-6 weeks in advance of your desired party date. We will do our best to accommodate any date request, however, the earlier the better for a smoother planning process. Without a deposit we will hold your requested party date for 24hrs at no obligation to you. After the 24hrs have passed we will no longer be able to guarantee your requested date and time and Storybook Character will still be available without the deposit. Your deposit will secure your reservation.

All deposits/retainers are non-refundable.  If you need to postpone your party, you may postpone once. We will gladly work with you to find an alternate party date for your consideration. If you postpone another time after the initial cancelation, you will be subject to a $50 rescheduling fee. 

Due to the case of inclement weather, Should the roads be too hazardous to travel, The Princess Manor has the right to cancel and a one-time alternate date can be chosen if the date is available.  

Remaining balance is due on the day of the scheduled Party.

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ALLERGIES & SUPERVISION

The Princess Manor is a nut free venue and we are not responsible for allergic reactions. We cannot guarantee accommodation for each person's specific allergy for food, cosmetics, face-paint, nail polish, sparkle spray, lotion, body glitter or spa treatments and assume no responsibility for allergic reactions.  We leave it in the hands of the party parents to be aware of any allergies.

 

The spa services are a fun, kid-friendly, pretend spa service and for dress-up purposes only, and spa services are not performed by a licensed professional. No cutting or filing of nails will be performed. 

 

We ask that all parents supervise any younger children that are too young to participate in any service being provided to the child you are accompanied.

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ARRIVAL 

Birthday Child PARENT ARRIVAL TIME:

When having a royal celebration at The Princess Manor we ask that parents arrive 15 Minutes prior to the scheduled party, especially if they plan to set up any of their own additional items. However, we ask that parents do not arrive any earlier than half an hour, because it may interfere with the proper set up of the event, which the staff will be preparing and perfecting.

PARTY GUEST ARRIVAL TIME:

Guests are asked to arrive on time. However, we ask that guests do not arrive any earlier than 15 minutes prior to the event, as the staff will be setting up all the details of your perfect event. It is crucial that we begin on time so everyone can enjoy the fun. We CANNOT go back on activities for latecomers. Such as: if we are done with makeup application and are now in the middle of coronation we cannot stop in the middle of that activity to do makeup application for a latecomer. Please advise guests to arrive on time and that we are located in the back of the building. Parents are welcome to watch and support their child, we ask only 1 accompanying adult per child. 

SPA/SALON ARRIVAL TIME:

Appointment are scheduled for your visit only, as we like to keep each visit personal. If parents arrive 15 minutes after the scheduled start time, the visit will be rescheduled, due to other scheduled visit's.

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GRATUITY

The gratuity is not included in the package price but greatly appreciated. We recommend a standard gratuity based on the total party amount of 15% to 30% at your discretion. This gratuity will be split between all party hostess and performer. By tipping you are letting them know, job well done, it is customary to tip character performers, but again at your discretion. 

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CANCELLATION 

The Princess Manor holds your date for 24hrs with no obligation during the inquiry process. Once the Reservation and deposit has been made, your time and character will be booked and on our calendar. That means we can not book any other parties during your scheduled time. If you need to cancel we must receive a 14-day notice, unless an extreme situation arises.  The Party may be rescheduled due to an emergency. Rescheduling is allowed 1 time within a 2 month period of original party date, depending on availability. Your deposit/retainer is non-refundable. 

Online Shopping

DEPOSIT For SERVICE

Without a deposit your service is not booked. Your deposit will secure your reservation.

  • Once the deposit has been received, Storybook character, date or time can NOT be changed/swapped for another.

  •  A non-refundable retainer is required at the time of booking a party.  

  • Late Bookings: Parties scheduled within 7 days of the party will be subject to a late fee of $40. Should this  late booking need to cancel and not reschedule the total amount of payment is forfeited. 

 

CHECKS are NOT accepted. 

 

Due to the case of inclement weather, Should the roads be too hazardous to travel, The Princess Manor has the right to cancel and a one-time alternate date can be chosen if the date is available.  

 

The remaining balance is due on -the- day-of your scheduled service. 

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PARTY AGREEMENT

All parties booked must have a signed Party Agreement. When booking online and hitting submit, you will have a 2nd page pop-up. This page is the Agreement. Please read carefully and thoroughly this form must be completely filled out within 24 hours of receiving. Without completed reservation and deposit form the party is NOT confirmed. 

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FINAL HEADCOUNT 

In order to offer the best experience, The Princess Manor asks for an accurate RSVP list the Wednesday prior to the scheduled party date, an automated text will be sent to the number provided on the reservation. You are responsible to pay for the confirm number of guests attending,(example:confirmed for 8 girls but only 6 girls attended. you will still have to pay for 8 girls. in order for us to have all supplies on hand. Your remaining balance will be based on the allotted children in the package of choice.  If RSVP is more than the allotted guest included in the package an additional per child fee will be added to the final bill. 

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PARTY SUPPLIES

At The Princess Manor by Once Upon A Tea Party all the needed supplies such as tables, chairs, linens, plates, cups, and napkin are all included. Along with Pizza, Cupcakes and Lemonade for all the children only. However, parents can bring their own food with respect to the food policies. Some packages also include the entertainment. Please read the package description carefully.

DECOR:

The Princess Manor will be decorated always in hues of pink and gold. If you would like a theme, we can provide for an additional cost in our Add-On section. Should you want to bring additional party decor. Please discuss this with your Royal Party advisor upon booking. 

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PHOTO's & VIDEO

Your child's safety and well-being are incredibly important to us, therefore we do not share any personal information about you or your child. Pictures will be posted in our Gallery and possibly on our social networking sites, please note in signing our Party Agreement you are allowing us to use any photo or video taken at our Venue.. You do have the right to opt out of this disclaimer if proper notice is given.

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NO SHOW GUEST

PARTY:

The day of your royal celebration everything will be set up for the number of children included in your paid package choice, and any additional guest on your latest RSVP list that is expected to attend. However, any children over the allotted 8-12 per package choice, that would be considered a "No Show", and maybe charged a restocking fee of $8 per child. 

SPA/SALON:

A small retainer/deposit is required at time of booking and is non-refundable. If you are not able to make your appointment, you are able to reschedule for another available date. If you opt out of rescheduling the retainer/deposit it forfeited.